Internal Affairs
Policy Statement: "It shall be the policy of the Naples Police Department to investigate all complaints made against Department members and/or against Department policies and procedures, regardless of the source of such complaints."
Complaint Procedure:
To make a complaint against a Naples Police Department Employee, notify a department supervisor by:
- Coming in person to the police station located at 355 Riverside Circle, Naples, Florida 34102.
- Calling the Naples Police Department's non-emergency number (239) 213-4844 and requesting a supervisor.
- Calling or Emailing the Naples Police Department's Professional Standards Division (239) 213-4871, npdstandards@naplesgov.com, or
- Mailing comments directly (Citizen's Complaint forms available at the bottom of this page) to:
Naples Police Department
Professional Standards Division
355 Riverside Circle
Naples, Florida 34102
The Professional Standards Division provides oversight of Internal Affairs investigations. The Professional Standards Division reports directly to the Chief of Police.
Although the Department prefers to meet with the complainant in person to gather all the necessary information, complaints can be made over the telephone or by mail. Anonymous complaints will be reviewed as well. Every complaint is directed to supervisory personnel immediately and brought to the attention of the Chief of Police.
If the allegation of misconduct is extremely serious in nature, the Chief of Police or his designee (in his absence) will be notified as soon as possible. Examples of extremely serious activity include criminal activity, complaints against command personnel, or complaints of excessive force.
All complaints will be investigated by the employee’s supervisor, a division commander, or the Internal Affairs supervisor at the discretion of the Chief of Police.
Upon conclusion of the investigation, notification will be made to the reporting party of the results whenever the complainants address or phone number is available.
