Online Payments for Old Paper Permits Only

On-line payment processing is now available for the Building Department.

The City's Permit Processing system was converted to a new software system in August 2014. If you have not already done so, please register and set up a new account in Citizen Self Service via the following link: https://conmss.naplesgov.com/mss/

Contractors that wish to link the accounts need to contact the Building Department to get your Customer ID# (CID#). Once your account has been set up & liked, you will be able to track the status of a permit or revision; review inspection results; schedule inspections and pay fees online. 

Please DO NOT submit payments until contacted by the Building Department with the FINAL total amount due, or the Permit Application Status on the Self Service System indicates ACTIVE / APPROVED.

*Fees reflect estimated charges only until processing is complete.

Payments made prior to the process being complete may require an additional payment to satisfy the outstanding balance before the permit can be issued.

On-line payments will show as pending until posted/cleared. This process may take several hours depending on when payments are made. Payments are posted/cleared three times daily at 8 am-Noon and 4 pm. Permits can be issued once payment has cleared.

*NO refunds will be issued in the event an overpayment is made.