Billing & Collection

About  Billing and Collections Division

The Billing and Collections Division (formerly called the Customer Service Division) is comprised of seven staff members and a manager that perform billing and collection efforts for all City functions.   Some of these functions are:

• Water/Sewer Service: Billing & Collection, service transfers and shutoffs for City’s 18,000 customers.                                             
• General Bills: Include but not limited to dock rent, retirees’ monthly premiums, inter-local government, and reciprocal agreements.
• Business Tax Receipts:  Provide annual renewal notices to approximately 5,000 existing businesses and process all new businesses.
• Beach Parking:  Maintain 40 pay stations keeping them operating for beachgoers. Distribute in excess of 5,000 beach parking permits to City residents.
• Parking Tickets: Address questions via email, phone, and walk-ins.
• Property Lien Searches for title agents related to outstanding debt or assessments from City have been outsourced to FRS Data, LLC.  There is a fee of $12.50 for each request.  

For more information

Billing and Collection Manager, Lisa Douglass
Email:  ldouglass@naplesgov.com or 213-1800

Paying Your Bill 

The City has several convenient ways to pay your bill. 

By Auto Payment:  Sign up online for automatic payments using the City’s citizen self-service feature.  There is no fee and the account is debited on the due date. Once registered, enter your new account number, select manage bills, then select sign-up for automatic payments.  You can also access other account information, including payment history, prior utility bills, and consumption history. 

You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

By Internet:   A one-time payment can be processed through the website after logging into your account. Visit the Utility Billing website to register your account online. A one-time payment can be processed through the website after logging into your account.  Locate the bill you wish to pay.  Simply select “Add to Cart” to begin the payment process.  You will see the number of items in “My Cart” go from 0 to 1 item and a summary of the amount of the bill will appear in the gray box.  Next, select Check-Out.  Follow the steps listed on the computer screen that starts with selecting a payment method, entering payment information, confirming your billing address, and confirming your information.

By phone 24 hours a day:   Call 1-855-385-9411 24 hours a day, and press 1 when prompted.  Enter your account number followed by the # key, then the customer number followed by the # key.  This feature allows you to use all major credit cards and check by phone.

By Mail:  Simply mail your bill coupon and check payable to the City of Naples using the envelope enclosed with your bill.  Customers can mail their utility bill payment to:
City of Naples
P.O. Box 632032
Cincinnati, OH, 45263-2032

In Person:  Pay by cash, check, Visa, or MasterCard during regular business hours at the City of Naples, 735 8th Street S, Naples, FL.  There is an after-hours drop box for your check located just outside the front door of City Hall.  

If you choose to have your bank send a check via its bill-paying service, allow at least 7 days for processing, also remember to update the bank with the City’s new utility account number.

Billing
The City of Naples Customer Service/Utility Billing Division handles 18,000 accounts.  Billing questions can be directed to billing@naplesgov.com

More Information
For more information, contact the Customer Service/Utility Billing Division at CustSrv@naplesgov.com or 239-213-1800.