Billing & Collection

People who live within the city limits have utilities provided by the City of Naples. A limited area outside the city limits is also serviced by the City of Naples, roughly from Pine Ridge Road south, west of Livingston Road, and out US 41 east to Thomasson. To determine for certainty, people can call the Customer Service Division at 239-213-1800. 

Reading your own meter on a regular basis allows you to investigate increases in water usage before you receive a high bill. High water bills are often caused by extensive irrigation or leaky plumbing. Reading the meter late at night, and then in the morning after landscape irrigation will show how much water is consumed by one irrigation cycle. Or, if you have a leak, the water meter will be turning, even when you have shut off water faucets and water-using appliances. First, find your water meter, which is usually encased in a plastic meter box along your property line. Then, lift the lid of the brass meter. The dial has a small black or red triangle. If the dial is rotating when no water is running, you may have a leak. The first 4 digits show the total usage in thousands of gallons. Subtracting the last meter reading with the current reading will show usage. 

It is hard for the City to know what happened during the billing timeframe.  Often times a higher bill is the result of demand that is happening on the meter caused by a broken pipe, sprinkler or other device causing the meter to run each hour.  If you do locate a leak and repair it, please submit repair receipts to custsrv [at] naplesgov.com (custsrv[at]naplesgov[dot]com) and we can review your account against our policy for a potential leak adjustment. 

Any active service requires payment of bill. Customer can use automatic debit by completing the required form. However, to reduce or eliminate the possibility of water loss, you may wish to contact the Customer Service Division at 239-213-1800 to have the meter locked (there is a $75 fee for this service) to ensure no water flows, or customers can shut off water at the house. Then only base bills need to be paid. 

The utility bill for each account is in the owner's name.  So, when attempting to pay you must use the landlord's account and customer number.  Please contact the landlord for a copy of their bill.   You can also contact Customer Service to obtain the account information by looking at Customer Service Division at 239-213-1800 email at CustSrv [at] naplesgov.com (CustSrv@naplesgov.)com

I have a tenant. Can she put the bill in her name?

All utility accounts must be in the owner's name. However, for a $1 per bill processing fee, owners may have a second bill sent to another name or address. Owners can email CustSrv [at] naplesgov.com (CustSrv[at]naplesgov[dot]com) with the property address, account number and the tenant's information. 

To pay the bill the tenant must use the owner's account and customer information if using the automated system or online payment method.  The customer number for the tenant is not recognized by either system.

Customers who want to change the bank accounts they use for utility billing need to submit new Direct Pay Applications, available by logging in to their Citizen Self Serve account.  Customers will need information from their most recent bill to complete the transaction. If a current bill is unavailable, customers may call Customer Service at 239-213-1800 for that information. 

You can have your payment Direct Debit (Automatic Payment of Bi-monthly Utility Bill), use a Credit Card (One-time Payment of Bi-monthly Utility Bill) on the website or via telephone (844-838-5304), stop by City Hall, 735 Eight Street South or Mail the payment.

Pay Your Bills Online

Visit the Utility Billing website to register your account for online bill pay. Once registered, you will find online payment options and other account information, including payment history, prior utility bills and consumption history. You can also register to receive your bill notification by email.

You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

Credit Card (One-time Payment of Bi-monthly Utility Bill)

This option allows you to make a payment with your MasterCard or Visa. The system does not store your credit card information; you will need to re-enter the information each time you want to make a payment. The payment is credited on the day you make your transaction. To pay with your credit card, visit the Utility Billing website.

Payment by Mail

Customers can mail their utility bill payment to:

City of Naples

P.O. Box 12124

Naples, FL 34101-2124

Tenants paying bills need to use the owner of the property customer id.

Security deposits normally are not required on customer accounts. However, the city may require a deposit equivalent to two months average service when an account has been shut-off for non-payment. These deposits may be returned after 12 months of timely payments, upon request of the property owner. Deposits provided by tenants before adoption of the updated City Code shall remain with the city until service is discontinued. Upon discontinuation of service, the security deposit may be used to pay for the outstanding balance due to the city.

Call the City of Naples at 213-1800. There is a $26 fee to reinstate terminated accounts. If you make a payment online or via the automated phone system, you must still contact us to notify us of your payment and request for service restoration. 

If there is not a payment issue, perhaps your water is off at the shut off value to your home.  T To find your home's main water shut-off using the meter box, locate the plastic box near the street/front property line, usually aligned with the main water line.  Trace this to the structure of the home.  The value to shut off meter at the house should be on the perimeter of the home near the water meter box.

In some cases the meter box is in alley behind the home.

A 5% penalty will be added if payment in full is not received by the due date. The City reserves the right to discontinue service for non-payment. Reinstatement of service requires payment of all delinquent charges and a reinstatement fee. Unpaid utility bills constitute a lien for the service location, with interest at a rate of 12% per annum from the date of recording.

The City of Naples utility bill includes charges for water, sewer and solid waste collection. Utilities such as electric service, telephone or cable television are handled by private companies. Florida Power and Light provides electric service (call 239-262-1322), but there are several competitive businesses that can provide home phone, cable and/or internet services. 

The plants were cut back to access the meter.  The city requires unimpeded meter access at all times for the purpose of inspection, testing and reading. You are required to keep the access to your meter clear of vegetation, household items or other objects. 

If you have bees in the meter box, please email custsrv [at] naplesgov.com (custsrv[at]naplesgov[dot]com) to report them.  We have a beekeeper on contract to remove them safely.  Please make sure you add your address and contact information.