Online Payments

 

The Online and Automated Phone Service Services have been restored.

 

Click Here to Login to Citizen Self Service

All Payments Accepted

 

Steps to Create an Online Account

 

UTILITY BILLING

By Auto Payment:  Sign up online for automatic payments using the City’s citizen self-service feature.  There is no fee and the account is debited on the due date. Once registered, enter your new account number, select manage bills, then select sign-up for automatic payments.  You can also access other account information, including payment history, prior utility bills, and consumption history. 
 

You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.
 

By the Internet:   A one-time payment can be processed through the website after logging into your account. Visit the Utility Billing website to register your account for online. A one-time payment can be processed through the website after logging into your account.  Locate the bill you wish to pay.  Simply select “Add to Cart” to begin the payment process.  You will see the number of items in “My Cart” go from 0 to 1 items and a summary of the amount of the bill will appear in the gray box.  Next select Check-Out.  Follow the steps listed on the computer screen that starts with selecting a payment method, entering payment information, confirming your billing address and confirming your information.

General Questions email: custsrv@naplesgov.com

Billing Questions email: billing@naplesgov.com

BUSINESS TAX RECEIPTS

A one-time payment can be processed through the website after logging into your account. Click here to register.   Log into the account.  From the Account Review Screen select All Bills on the side menu bar.  Locate the bill you wish to pay.  Simply select “Add to Cart” to begin the payment process.  You will see the number of items in “My Cart” go from 0 to 1 items and a summary of the amount of the bill will appear in the gray box.  Next, select Check-Out.  Follow the steps listed on the computer screen that start with selecting a payment method, entering payment information, confirming your billing address, and confirming your information.  The zip code should be only 5 digits.

Questions email: custsrv@naplesgov.com

GENERAL BILLING

Making a one-time payment using the Internet is easy.  First, create an online account (Click here to register) then log onto the account. Enter the customer number.  Locate the bill you wish to pay.  Simply select “Add to Cart” to begin the payment process.  You will see the number of items in “My Cart” go from 0 to 1 items and a summary of the amount of the bill will appear in the gray box.  Next, select Check-Out.  Follow the steps listed on the computer screen that start with selecting a payment method, entering payment information, confirming your billing address, and confirming your information.  The zip code should be only 5 digits.

Questions email: generalbilling@naplesgov.com

PARKING TICKETS

Pay Your Parking Tickets Online - You will need the ticket number or vehicle license tag number and state when you sign in

 for your parking ticket.  Do not try to enter all

 of the fields.  Only enter the ticket number OR the vehicle license tag number and state.

On November 16, 2017, a new parking ticket will look like the below example.  When paying this ticket please use the last 8 digits (highlighted) on the ticket # line.

If your ticket says, City of Naples on top use this link to make a payment.  Pay Your Parking Tickets Online

Questions email: parking@naplesgov.com