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Customer Service / Billing

About Customer Service / Billing
The Customer Service/Utility Billing Division can easily help with establishing a new account, modifying an existing account, or answering questions regarding services. Often the first stop for new residents and the one division that everyone who lives in Naples will meet.

The City of Naples provides water and sewer service, solid waste collection, and stormwater management to properties located within the Naples city limits. Water and/or sewer services are provided outside of the city limits. The City meets the highest standard of water quality and wastewater treatment. Operated as a governmental enterprise, revenues derived from these utility rates are used only to manage, operate, maintain, and improve the utility systems. Utility bills are mailed every two months.

The City has converted to a new billing software and any bills after August 19th will be generated on this new system.  
All of the account numbers have changed, so if you have online bill pay with your bank or an account set up right now with your old account number you will want to immediately update these numbers. You do not need to do anything if you are on auto draft with the City.  Please look over your bill carefully and report any concerns promptly to

Paying Your Bill 

The City has several convenient ways to pay your bill. 

By Auto Payment:  Sign up online for automatic payments using the City’s citizen self service feature.  There is no fee and the account is debited on the due date. Once registered, enter in your new account number, select manage bills, then select sign-up for automatic payments.  You can also access other account information, including payment history, prior utility bills and consumption history. 

You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

By Internet:   A one time payment can be processed through the website after logging into your account. Visit the Utility Billing website to register your account for online. A one time payment can be processed through the website after logging into your account.  Locate the bill you wish to pay.  Simply select “Add to Cart” to begin the payment process.  You will see the number of items in “My Cart” go from 0 to 1 items and a summary of the amount of the bill will appear in the grey box.  Next select Check Out.  Follow the steps listed on the computer screen that start with selecting a payment method, entering payment information, confirming your billing address and confirming your information.

By phone 24 hours a day:   Call (239) 213-1800 24 hours a day, press 1 when prompted.  Enter your account number followed by the # key, then customer number followed by the # key.  This feature allows you to use all major credit cards and check by phone.

By Mail:  Simply mail your bill coupon and check payable to the City of Naples using the envelope enclosed with your bill.  Customers can mail their utility bill payment to:
City of Naples
P.O. Box 12124
Naples, FL 34101-2124  

In Person:  Pay by cash, check, Visa or MasterCard during regular business hours at City of Naples, 735 8th Street S, Naples, FL.  There is an after-hours drop box for your check located just outside the front door of City Hall.  

If you choose to have your bank send a check via its bill paying service, allow at least 7 days for processing, also remember to update the bank with the City’s new utility account number.

The City of Naples Customer Service/Utility Billing Division handles 18,000 accounts.  Billing questions can be directed to

More Information
For more information, contact the Customer Service/Utility Billing Division at  or 239-213-1800.