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Customer Service / Billing
About Customer Service / Billing
The Customer Service/Utility Billing Division can easily help with establishing a new account, modifying an existing account, or answering questions regarding services.  Often the first stop for new residents and the one division that everyone who lives in Naples will meet.

The City of Naples provides water and sewer service, solid waste collection, and stormwater management to properties located within the Naples city limits.  Water and/or sewer services are provided outside of the city limits.  The City meets the highest standard of water quality and wastewater treatment.  Operated as a governmental enterprise, revenues derived from these utility rates are used only to manage, operate, maintain, and improve the utility systems.  Utility bills are mailed every two months. 

Pay Your Bills Online
Visit the Utility Billing website to register your account for online bill pay. Once registered, you will find online payment options and other account information, including payment history, prior utility bills and consumption history.  You can also register to receive your bill notification by email.

Forms of Payment Accepted Online
Direct Debit (Automatic Payment of Bi-monthly Utility Bill)
You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

Credit Card (One-time Payment of Bi-monthly Utility Bill)
This option allows you to make a payment with your MasterCard or Visa. The system does not store your credit card information; you will need to re-enter the information each time you want to make a payment. The payment is credited on the day you make your transaction. To pay with your credit card, visit the Utility Billing website.

Payment by Mail
Customers can mail their utility bill payment to:
City of Naples
P.O. Box 12124
Naples, FL 34101-2124

Payment by the Automated Sytem 24 hours a day
Customers who pay their City Utility bill by phone can now pay 24 hours a day,7 days a week,using the Interactive Voice Response.Call 213-1800 press 1 when prompted.  Have your Visa or MasterCard credit card number available as well as your City of Naples customer account number.

The City of Naples Customer Service/Utility Billing Division handles 18,000 accounts.  Billing questions can be directed to

More Information
For more information, contact the Customer Service/Utility Billing Division at  or 239-213-1800.