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Customer Service / Billing

About  Billing and Collections Division
The Billing and Collections Division can easily help with establishing a new account, modifying an existing account, or answering questions regarding services. Often the first stop for new residents and the one division that everyone who lives in Naples will meet.

The City of Naples provides water and sewer service, solid waste collection, and stormwater management to properties located within the Naples city limits. Water and/or sewer services are provided outside of the city limits. The City meets the highest standard of water quality and wastewater treatment. Operated as a governmental enterprise, revenues derived from these utility rates are used only to manage, operate, maintain, and improve the utility systems. Utility bills are mailed every two months.

Additionally, the division
Bills  all other receivables owed to the City, including dock customers for monthly dock rent, retirees for monthly premiums, and various local/state governments on a schedule outline within inter-local agreements.  Monthly review outstanding debt and initiate collection efforts as needed.

Processes lien searches for Title agents that are preparing for a property sale.  On average, 300 lien searches a month are completed.  The lien search, called an estoppel request, include unpaid utility bills, unpaid false alarm fees, unpaid code enforcement fines, and unpaid assessments.

Distributes beach parking permits to residents that prove their ownership within the City.  Annually, the staff distribute upward of 5000 beach parking permits to residents within the City limits. Visitors can purchase a beach parking permit for $50.00.

Responds to parking citation questions, via emails, phone calls, walk-in customers and customers who wish to contest a parking citation. 

Processes new applications for businesses to operate within the City limits and provides annual renewal notices to existing 5000 businesses.

Maintains thirty-one pay stations and 139 parking meters for beach parking in the City.  The division staff is responsible for maintaining these meters/pay stations and keeping them operational for beachgoers.  Additionally, coins are collected weekly, count thousands of dollars a week and deposit it weekly. 

Processes incoming and outgoing mail.  City Hall is cornerstone for mail operations city-wide.  All outgoing mail is processed at City Hall and internal mail is picked up daily from each Department and brought back to City Hall for processing.

Contact the Billing and Collection Division via phone at 213-1800 or

Paying Your Bill 

****IMPORTANT NOTICE****

On Friday May 6, 2016, the City’s online access (citizen self-service) and the automated telephone payment systems will be unavailable, restoration of these services is expected on Saturday, May 7th

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The City has several convenient ways to pay your bill. 

By Auto Payment:  Sign up online for automatic payments using the City’s citizen self service feature.  There is no fee and the account is debited on the due date. Once registered, enter in your new account number, select manage bills, then select sign-up for automatic payments.  You can also access other account information, including payment history, prior utility bills and consumption history. 

You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

By Internet:   A one time payment can be processed through the website after logging into your account. Visit the Utility Billing website to register your account for online. A one time payment can be processed through the website after logging into your account.  Locate the bill you wish to pay.  Simply select “Add to Cart” to begin the payment process.  You will see the number of items in “My Cart” go from 0 to 1 items and a summary of the amount of the bill will appear in the grey box.  Next select Check Out.  Follow the steps listed on the computer screen that start with selecting a payment method, entering payment information, confirming your billing address and confirming your information.

By phone 24 hours a day:   Call (239) 213-1800 24 hours a day, press 1 when prompted.  Enter your account number followed by the # key, then customer number followed by the # key.  This feature allows you to use all major credit cards and check by phone.

By Mail:  Simply mail your bill coupon and check payable to the City of Naples using the envelope enclosed with your bill.  Customers can mail their utility bill payment to:
City of Naples
P.O. Box 12124
Naples, FL 34101-2124  


In Person:  Pay by cash, check, Visa or MasterCard during regular business hours at City of Naples, 735 8th Street S, Naples, FL.  There is an after-hours drop box for your check located just outside the front door of City Hall.  

If you choose to have your bank send a check via its bill paying service, allow at least 7 days for processing, also remember to update the bank with the City’s new utility account number.


Billing
The City of Naples Customer Service/Utility Billing Division handles 18,000 accounts.  Billing questions can be directed to

More Information
For more information, contact the Customer Service/Utility Billing Division at  or 239-213-1800.