FAQs

Basic fire reports are available 24 hours after the incident. E-mail the incident date, address and your contact information to fire@naplesgov.com and a copy will be made and available for pick-up at your convenience.

If a fire is being investigated, the final report could be delayed as long as it takes to complete the investigation.

For major incidents, please contact the City Clerks office at (239) 213-1015.

A public records request is a request to either inspect or copy or both, public records pursuant to Chapter 119, Florida Statutes. There is no requirement that the request be made in person or in writing, or be in any particular form. The person making the request is not required to identify himself/herself, or to provide information about the reason for the request or how the records will be used. The request must be clear enough to enable the City to conduct a meaningful search. The City may ask questions about the request in order to respond to the request fully and in a timely manner. The City of Naples acknowledges that access to information is a fundamental and necessary right of every citizen of Naples.

No.  By default, the search results will show matches for any word within the phrase.  In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.

In order to search on an exact phrase, enclose your search phrase in quotations.  The search results for "alarm permit" will show matches for that exact phrase.

The PCard provides a more efficient, cost‐effective alternative for departments to make purchases. It is meant to avoid the burden of creating purchase orders (POs) for small dollar items as well as to facilitate online purchases previously approved by the departments. The city’s cost of purchasing goods is significantly reduced through the use of a PCard. It further allows departmental resources to be better allocated, and it expands the department’s vendor base. The PCard is accepted anywhere Mastercard is accepted.

Yes.   You can exclude words by using the minus sign (-).   In order to find the results of all pages that have alarm in the result but not permit, you would search for alarm -permit.

Yes, training is available. The PCard team currently has a instructor‐led training course available. The instructor‐led training is helpful to all roles (cardholders, approvers, and reconcilers).  If additional training is needed between scheduled courses, the PCard team will work with your department to deliver a private training class.

The PCard can be the primary method for making purchases of $5000 or less unless the vendor does not accept PCard without a fee.

Yes, an itemized/detailed receipt is required for each transaction and must be submitted with the cardholder’s monthly statement.

If you would like to make a permanent change to your monthly credit limit and/or single purchase limit, please utilize the PCard Limit Request Form located on the City’s intranet https://cityofnaples.sharepoint.com/Purchasing/Pages/Home.aspx?RootFolder=%2FPurchasing%2FShared%20Documents%2FGeneral%20Access%20Documents&FolderCTID=0x012000FD78E1D7A93C5A46932E2A313D63904A&View=%7BF0527CBE%2D4A2F%2D434A%2DAA97%2DCA6BD1992439%7D . This form will be approved by the cardholder’s responsible Director.  The form will be routed to the Procurement & Contracts Manager for City Manager approval.

If you would like to make a temporary change to your monthly credit limit and/or single purchase limit, please gather the Director’s email approval and send your request to the Purchasing & Contracts Manager.

If you need further assistance, please contact the PCard Administrators.

Please contact the merchant as a credit issued by the merchant is the quickest way to correct any errors. If the merchant does not assist in issuing a credit, contact the PCard Administrator and they will initiate a dispute. Most disputes are resolved within 30‐60 days. (Your PCard may be subject to be reissued to avoid potential fraud) Please remind your approver to note in the comments field that the transaction is in dispute. This will avoid any possible suspension related to unapproved charges.

Under no circumstances should another person have access to your Card. If the department’s Director feels there is a need for someone else to make purchases on behalf of the department, an additional card may be requested. It is the responsibility of the cardholder to keep their PCard in a secure location to which no one else has access.