Naples Fire-Rescue Customer Service Survey

Community Driven Plan:

The City of Naples Fire-Rescue Department aspires to become a world class Fire-Rescue organization that is unified with the community; evolving skills, practices, services, and resources to meet the standards of quality that our customers expect and deserve. Our Community Driven Plan is a road map for organizational goal attainment that is highly motivated by our community’s needs.

This modern age community engagement is more accessible and easily facilitated by platforms such as social media, the internet, and the Naples Fire-Rescue smart phone application. Furthermore, the valuable customer input that is generated is central to any Fire-Rescue department’s success. We understand the value of input from those we serve. We aspire to attain as much feedback as possible and to be accessible to the community.

This document was constructed with the community’s needs and input as a focal point to where the department should be headed and where we can sustain our strengths in service. We sincerely believe that a unified partnership with our community will help us solve problems and challenges in the best possible way.

Community Priorities:

To best dedicate time, energy, and resources to services that are most desired by our community, the City of Naples Fire-Rescue Department needs to understand what our customers consider to be their priorities.

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Please rank these Services 1-10 with 1 being the highest priority:

Fire Suppression *

Emergency Medical Services *

HazMat & Technical Rescue *

Emergency Management / Hurricane Planning and Response *

Fire Prevention *

Public Education *

Marine and Dive Rescue *

Aircraft Rescue and Firefighting (ARFF) *

Fire Investigation *

Public Assistance *

Please rank these Programs 1-10 with 1 being the highest priority.

Community Emergency Response Team (CERT) *

Apparatus Display *

Car Seat Installation *

CPR Courses *

Interactive Station Tours *

Juvenile Youth Firesetter Prevention and Intervention *

Residential Safety Plan *

Water Safety and Drowning Prevention *

Youth Academy *

Areas of Community Concern *

The community driven planning process would not be complete without some expression of concerns from the community about the City of Naples Fire-Rescue Department. Tell us below any areas of concern as they relate to the City of Naples Fire-Rescue Department and its members. (e.g. community growth, why does a fire truck respond to a medical call.

Community Expectations: *

Understanding what the community expects from the City of Naples Fire-Rescue Department is of paramount importance to developing our long-term goals and objectives. With the knowledge of what you expect from us we are able to adapt and fill the community's needs. Tell us below what you expect from the City of Naples Fire-Rescue Department.

Positive Community Feedback *

It is our belief that for the best understanding of the City of Naples Fire-Rescue Department the communities’ view on the organization’s strengths must be realized. Tell us below about a positive interaction you have had with the City of Naples Fire-Rescue Department or our personnel. (e.g. Innovative, approachable leadership).

Please enter your zip code in order to submit this form: *

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Naples Fire-Rescue Customer Service Survey

Contact Information

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