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Citizen's Self Service
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Citizen Self Service gives residents web-based access to services and information.  Access is gained by creating a log in and then customizing the log in by linking the resident's account information to the log in.  

Citizens can see all of their City accounts using on log in.

Once linked and logged in a citizens can update their address, email address, phone number or add bank draft information for automatic payment.  In addition, to these functions a customer can view or pay various bills and invoices with a credit card or e-check. 


Parking Tickets

Enter the ticket number OR vehicle license tag number and state when trying to pay the parking ticket.  Do not try to enter all of the fields it will no bring back any results.

If your ticket says, City of Naples on top use this link to make a payment.  Pay Your Parking Tickets Online

Questions can be addressed to mailto: 

Business Tax Receipts
First time users will need to register by clicking on the blue REGISTER link to the left of the Log in button.

This process will take a few moments and ask for the Account ID or bill number.  One can look up their account by using the address.  All businesses listed at this address will appear.

 Do not try to enter all of the fields it will no bring back any results.

https://mss.naplesgov.com/MSS/citizens/default.aspx

Questions can be addressed to mailto: 

General Billing
First time users will need to register by clicking on the blue REGISTER link to the left of the Log in button.

This process will take a few moments and ask for the Customer Number.
https://mss.naplesgov.com/MSS/citizens/default.aspx

Questions can be addressed to mailto: 

Utility Billing
First time users will need to register by clicking on the blue REGISTER link to the left of the Log in button.


After the login has been created the Utility account needs to be linked to the customer's login.

From the Account Settings screen scroll down to the Utility Billing Accounts subsection.  To the right of the subtitle in blue are the words link to account.  Click on this link and enter the account ID and Customer ID.   Both items are listed on the customer's utility bill.

https://mss.naplesgov.com/MSS/citizens/default.aspx

Questions can be addressed to mailto: