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PST-I Job Description

                                    CITY OF NAPLES, FLORIDA
                               CLASSIFICATION SPECIFICATION




The purpose of this classification is to receive and respond to incoming calls to the City’s emergency communication system, and to dispatch emergency service and/or law enforcement personnel as appropriate. This classification is defined as a “911 emergency dispatcher” under Florida Statute §401.435.


 The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  Other duties may be required and assigned.

 Receives calls on the City’s emergency 911 system, including emergency and non-emergency calls; obtains and provides information; contacts and dispatches the correct agency; provides agency with information needed to respond appropriately and to ensure personnel/officer safety; monitors status of response; and contacts wrecker services and utility companies as needed.

Logs incoming calls and dispatch information into an automated system; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities.
Monitors and operates automated information systems (e.g. computers, teletype, and peripherals) and associated software (e.g. CAD, FCIC/NCIC) to access, obtain, and relay law enforcement and public safety information to/from national, state, county, and local systems.

Monitors functionality of communications center equipment, including telephones, radios, computers, teletype, audio and video recording systems, and related peripherals; troubleshoots minor operating problems; contacts equipment service providers as needed.

Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides information from computer database as requested by officers.

Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver’s licenses and tags; submits information to appropriate staff.

Operates a personal computer to enter, retrieve, review or modify data, utilizing Microsoft Word, Excel, CAD, CJIS, word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.


Performs other related duties as required.


High school diploma or GED, supplemented by any experience demonstrating basic data entry skills and customer service work; keyboard/typing proficiency equivalent to 25 words per minute; or an equivalent combination of education, training, and experience. Continued hire contingent upon the following:

Satisfactory in-service training completion of NPD Basic Public Safety Telecommunicator (PST) Program, and certification in FCIC/NCIC.

Within 6 months after completing the NPD Basic PST Program, must pass State of Florida PST Examination
per §401.465(2)(d)1, Florida Statutes; and attain, via scheduled in-service training, certification in CPR and as an Emergency Medical Dispatcher.

Biennially thereafter, by 1 February of every odd year, must attain recertification as a State of Florida PST
via scheduled in-service training per §401.465(2)(e), Florida Statutes.


Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data.  Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to assist persons by action or interaction in carrying out specialized medical, therapeutic, counseling, or related procedures. 

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude
: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning
: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.


Physical Ability:   Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.  Some tasks require the ability to communicate orally.

Environmental Factors:  Essential functions are regularly performed without exposure to adverse environmental conditions. 


The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.