Work Environment: Are you willing and able to…
Sit (or stand) at a telecommunications console that limits your movements to a 6-foot radius, except during an occasional break?
Work an 8-hour shift without regular breaks?
Serve on any of three shifts—days, afternoons, or nights—and remain on that shift for several months?
Serve on a shift where you might work days (7:00 am-3:00 pm) for several months with Monday and Tuesday off, then be reassigned to the “graveyard” shift (11:00 pm-7:00 am) with Wednesday and Thursday off?
Accept periodic last minute changes to your work schedule (such as mandatory overtime) that might require you to cancel personal plans?
Work weekends and holidays, possibly for many months based on your duty schedule?
Occupational Competency: Are you willing and able to…
Spend the first six months of your employment in a probationary status during which you’ll spend most of your time undergoing on-the-job training, receiving daily mentoring, critiques and evaluations?
Read and study numerous procedure manuals, and take written tests on a recurring basis?
Learn all facets of a multi-tasking job: call/complaint taking, automated data entry and transfer, law enforcement inquiries, radio communications / dispatching, equipment troubleshooting?
Copy information as it is being received over telephone or radio, simultaneously digest what you hear and respond immediately.
Periodically travel outside of the local area to attend professional training courses and seminars?
Supervision and Evaluation: Are you willing and able to…
Take direction from your supervisor and other seniors in front of your co-workers?
Be closely supervised and questioned routinely about why you followed a certain course of action without taking it personally?
Work under constant electronic monitoring that records all telephone and radio transmissions, or logs data entries?
Job Stressors: Are you willing and able to…
Deal calmly with angry people when their problems are not your fault?
Listen to abusive and profane language over the phone and deal with it impersonally and unemotionally?
Deal with a crisis call—where a child has died, an officer injured, a woman assaulted—then set it aside and to calmly deal with another caller who is irate over some relatively minor issue?
Comprehend that if you process a call incorrectly, it could contribute to someone’s injury or loss of property, and it might incur liability for the City?