PST-I Job Description
PST Self-screening Questionnaire
Entry-level Telecommunicator Training
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City of Naples Police Department Communications Center
is manned round-the-clock by qualified public safety telecommunicators (PSTs) who are ready to assist citizens with their emergencies or routine inquiries.
: The NPD Communications Division receives, records, collates, and disseminates information on a 24-hour, 7-day per week (24/7) basis to respond to the public safety needs of the City of Naples.
: We are the core of Naples public safety, providing timely and seamless multi-systems communications assistance to our customers: Naples’ citizens, guests, and Police and Fire Departments’ personnel. As a customer-focused team, we respond to calls with empathy, courtesy, and proficiency, and continuously strive to exceed expectations. We foster partnerships with our customers and stakeholders, making them part of our continuous quality improvement process.
: In 2013, our PSTs handled over 63,000 telephone calls; of these, 12,300 were emergency calls on the Enhanced 9-1-1 (E-911) system. In response, PSTs dispatch and coordinate the city's police officers and fire/rescue units, and assist with the dispatch of Collier County’s Emergency Medical Services (EMS) ambulances within Naples city limits.
: The NPD PST is a professional, highly responsible, multi-functional public servant who must handle many tough requirements, often in crisis situations.
For an overview of our PSTs’ most common duties, see the
General Description of Duties
Training for PSTs is extensive and continuous, and includes several phases of certifications. Review the
Entry-level Training program
Read the 2014 City of Naples
for National PST Week
If interested in a career as a public safety telecommunicator with the NPD, check the “
” in the Human Resources page for position availability, and review the self-screening questionnaire to help you determine if the position is right for you.
All Emergencies: 9-1-1
Non-emergencies: (239) 213-4844
Fax: (239) 213-4841