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Building

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1. Where can I find information on arc fault and ground fault circuit interrupters?

See the City of Naples 2002 NFPA 70 NEC 2008 Fault Requirements document for specific requirements.

2. What building codes are in effect for the City of Naples?

FBC Building 2010
FBC Residential 2010
FBC Mechanical 2010
FBC Plumbing 2010
FBC Fuel Gas 2010
FBC Existing Building Code
FBC Energy Conservation 2010
FBC Test Protocols 2010
Florida Accessibility 2010
Florida Fire Prevention Code 2010
NFPA70/NEC 2008
City of Naples Code of Ordinances

3. When do I need a permit?

See the When Do I Need a Permit? for situations that require a Building Permit and a list of items that are exempt.

4. How should I assemble the plans required for a Building Permit?

See the Assembling Plans for a Building Permit page for detailed instructions on how to submit your plans for a Building Permit.

5. Do pool heaters require a permit?

The City of Naples does require a permit and inspection of replacement pool heaters. This includes gas heaters, heat pumps and solar systems.

6. How can a general contractor make sure everything meets the flood level requirements?

Be sure to inform all of your subcontractors of your job site's flood level, such as the North American Vertical Datum (N.A.V.D.)

Water heaters, electrical devices and air conditioners are often installed below flood level due to a lack of communication between the job superintendent and the subcontractors.

7. What are the minimum requirements for a Temporary Permanent Power Inspection (#450)?

Visit the Temporary Permanent Power Inspections page for minimum requirements.

8. What is a Construction Site Management Plan?

All permits being submitted for plan review must include a Construction Site Management Plan with a completed application attached. Plans must also be submitted detailing the location of the various construction supplies, such as dumpsters, fences, temporary toilets, temporary trailers and parking.

For minor, interior commercial and multifamily alterations, this site plan is usually waived.

9. What is a site drainage plan, and when do I need one?

Any new development, redevelopment or substantial improvement are required to submit a site drainage plan when submitting for a Building Permit. This plan will show the permanent drainage for the property after construction is completed and will require steps to be performed in order to keep water from draining onto the neighbor's property. See Ordinance 07-11807

10. What are the requirements for Temporary Use Construction Fences (TUCF)?

Construction fence requirements:

• All construction sites are required to have a 6-foot, chain-link fence with windscreen. At the base of the chain-link fence, a silt-screen fence is also required.
• Before any permit for a complete or partial demolition can be issued, a Temporary Construction Fence permit must be issued and inspected. This requirement is retroactive; all permits that are currently in plan review will have to meet this requirement before the building permit can be issued. 
• Before any permit for a new or major addition project can be issued, a Temporary Construction Fence Permit must be issued and inspected. 
• Construction fences are only required on the front side of the property for commercial and R1-15A areas.
• On waterfront lots, the construction fence on the waterside shall be only 3-foot high with a windscreen and silt fence at the base.

11. What are the requirements for installing mechanical equipment as required by Ordinance 56-41?

See the Installing Mechanical Equipment page to view installation requirements for mechanical equipment such as air conditioners, pool equipment and generators.

12. Where can I get information on new development stormwater requirements?

Visit the Streets and Stormwater page for information about stormwater requirements.

13. Where can I find information on Wind Debris Zones for my property?

View the interactive Wind Debris Zone Map.

14. What are the fire sprinkler and alarm requirements for plan review?

See the Sprinkler / Alarm Building Plan Requirements page to see a list of requirements.

15. What are the requirements for structural fire separations?

See the Structural Fire Separation Requirements page for specific requirements.

16. How do I get a fire hydrant flow test?

To order a fire hydrant flow test, complete the Fire Hydrant Flow Test Application and return it with a check in the amount of $100 to the City of Naples Building Department at:
295 Riverside Cr.
Naples, FL 34102

The flow test results will be mailed or faxed to you according to your instructions.

17. Where can I find information regarding the new State of Florida statute requiring light roof and floor framing identification requirements?

View the Florida State Statute 633.027 document.

18. When did the Florida Building Codes (FBC) go into effect?

Effective dates:

• 2001 FBC - March 1, 2002
• 2004 FBC - October 1, 2005
• 2007 FBC - March 1, 2009
• 2010 FBC - March 15, 2012

19. Can a contractor install a company identification sign at a construction site?

Yes. According to Ordinance 50-39 (2) a - A project sign denoting one contractor or other responsible party for the work under construction shall be permitted for each parcel of property for which there is an active building permit. The project sign shall be removed prior to the issuance of a certificate of completion or occupancy.

The sign shall be no larger than 12 inches by 18 inches. A permit is not required for this sign.

20. Are there any special requirements when converting a condominium lanai to a conditioned living space?

Visit the Converting Condominium Lanai to Living Space page for special requirements.

21. If my job has a “Failed” inspection is an extra fee charged?

Yes - in most cases. A $50 re-inspection fee can be charged to cover the additional trip and labor required for re-inspection. This is in keeping with our fee ordinance. Some inspections require multiple inspections of the same type (i.e. 3-4 rough electrical inspections instead of the normal 1). In this case a “Partial Inspection” fee of $25 is charged for extra inspections beyond the normal 1st inspection.

22. Bald Eagles and Constrution Activity

Website: http://legacy.myfwc.com/eagle/

You may also contact the following person:
Michelle van Deventer
FFWCC, Bald Eagle Plan Coordinator
Office: 941.894.6675
Cell: 352.260.8699

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Business Tax Receipts

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1. Do I need a city business tax receipt if I have one from Collier County?

Yes, if your business is located inside the city limits.

2. How long is my business tax receipt good for?

All business tax receipts expire on September 30 of each year regardless of when you purchased it. For a fee, business tax receipts are transferable when there is a change of ownership, business location or trade name.

3. How long will it take me to get my business tax receipt?

Once we receive a complete application, you should get your receipt in the mail in approximately one week.

4. How much does the tax cost?

Business taxes vary depending on the nature of business, the number of employees, equipment, seating capacity and other factors.

5. I advertise, but have no customers. Do I really need a business tax receipt?

Absolutely. Our law is clear that as long as you are making yourself out to be in business, via print advertising, signs, phone book or even classified ads, you're in business and need a business tax receipt. Don't delay, if you operate a business prior to obtaining the business tax receipt, you are subject to a penalty as provided by City Code.

6. I have three office locations in the city for my business. How many receipts do I need?

You'll need three. Each business tax receipt is issued for one location, place of business or branch office. A receipt is required for each place of business and for each separate classification at the same location.

7. I work out of my home. Do I need a business tax receipt?

Yes, but note that home occupations are prohibited in all residential zone districts. The use of a telephone in a residence for business purposes is not considered a home occupation. As long as no other business activity takes place at a residence, you need a business tax receipt.

8. My office will be located within Naples' city limits, but my customers are in the county. Do I still need a City of Naples business tax receipt?

Yes. In fact, you'll need two business tax receipts, one from the county and one from the city.

9. Where do I apply for a business tax receipt?

Apply for a business tax receipt at City of Naples Finance Department, Customer Service Division, located in City Hall at 735 Eighth Street South. Our hours are 8:00 am to 5:00 pm, Monday through Friday. You may also download a Business Tax Application and return it to Customer Service.

10. Where do I get information about Collier County business tax receipts?

Check with the Collier County Tax Collector at 239-252-2477.

• 2800 N. Horseshoe Dr.
  Naples FL 34104

11. Which business tax receipt do I get first, the city or the county?

Obtain the city's receipt first. Collier County's business tax receipt information can be found online.

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Code Enforcement

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1. I have an after hours noise complaint, what should I do?

If you have an after hours noise complaint, it is advised to contact the non-emergency Police Department phone number at 239-213-4844.

2. What are the permitted days and hours for construction work, lawn maintenance companies, tree removal services, etc. ?

In residential areas:
Monday through Saturday, 7:00 a.m. to 6:00 p.m.

In nonresidential areas:
Monday through Saturday, 6:30 a.m. to 7:00 p.m.

No work may be conducted on New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.

3. Are real estate signs allowed in the City of Naples?

Yes. There are extensive code requirements and restrictions, which may be found in section 50-39 of the City of Naples Code of Ordinances.

4. My real estate open house sign was taken. Where can I pick it up?

Open house signs that have been confiscated are held for one week only. The Broker or your company must be the one to notify us at 239-213-5030 and take possession of the sign. Our office is opened Monday - Friday from 8am-5pm.

5. Can I store my boat, trailer or RV on my property?

No watercraft, including but not limited to personal watercraft, off-road vehicle, swamp buggy, race car or all-terrain vehicle, not intended for, or licensed for, use on public streets, or trailer of any kind, shall be placed or kept for longer than 48 hours continuously in front or side yards.

6. My neighbors trees and bushes are overgrowing into the alleyway, making it hard for me to drive through. Is there something that can be done about this?

Yes. As residents of the City of Naples, it is the responsiblity of every property owner to keep the streets and alleyways free of vegetation and overgrowth.

7. I just opened a business and would like to place a "Grand Opening" banner outside. What is the process?

Temporary signage is not allowed without a permit; therefore, you may obtain complete information from the Building Department at 239-213-5020.

8. I am a renter and live in the City of Naples. I am having issues with my landlord maintaining the interior of my dwelling. What can I do?

This is a civil matter and the City of Naples does not have any laws pertaining to tenant-landlord agreements.

9. I have a construction site complaint. Who should I call?

Construction Site compliance is handled by the City of Naples Building Department at 239-213-5020.

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Customer Service / Utility Billing

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1. How do I obtain a water or sewer utility account?

If you are within the City of Naples Utility service area, complete the Application for Service. Return it to the Customer Service Division via email at CustSrv@naplesgov.com or via fax to 239-213-1023. If buying or selling the property, call the Customer Service Division at 239-213-1800 several days before closing so the Customer Service Division can arrange a timely reading of the meter and send a bill to the appropriate parties for utility services.

2. Is a deposit required for utility service?

Security deposits normally are not required on customer accounts. However, the city may require a deposit equivalent to two months average service when an account has been shut-off for non-payment. These deposits may be returned after 12 months of timely payments, upon request of the property owner. Deposits provided by tenants before adoption of the updated City Code shall remain with the city until service is discontinued. Upon discontinuation of service, the security deposit may be used to pay for the outstanding balance due to the city.

3. How do I know who handles my water service?

People who live within the city limits have utilities provided by the City of Naples. A limited area outside the city limits is also serviced by the City of Naples, roughly from Pine Ridge Road south, west of Livingston Road, and out US 41 east to Thomasson. To determine for certainty, people can call the Customer Service Division at 239-213-1800.

4. Who do I call for utilities other than water?

The City of Naples utility bill includes charges for water, sewer and solid waste collection. Utilities such as electric service, telephone or cable television are handled by private companies. Florida Power and Light provides electric service (call 239-262-1322), but there are several competitive businesses that can provide home phone, cable and/or internet services.

5. My water was shut off; how do I get it back on?

Call the City of Naples at 213-1800. There is a $26 fee to reinstate terminated accounts.

6. I am going north for the summer. Do I still need to pay my water bill?

Any active service requires payment of bill. Customer can use automatic debit by completing the required form. However, to reduce or eliminate the possibility of water loss, you may wish to contact the Customer Service Division at 239-213-1800 to have the meter locked (there is a $75 fee for this service) to ensure no water flows, or customers can shut off water at the house. Then only base bills need to be paid.

7. I have a tenant. Can she put the bill in her name?

All utility accounts must be in the owner's name. However, for a $1 per bill processing fee, owners may have a second bill sent to another name or address.

8. I want to change the bank account number I use for automatic billing. How can I do that?

Customers who want to change the bank accounts they use for utility billing need to submit new Direct Pay Applications, available by clicking this link. Customers will need information from their most recent bill to complete the transaction. If a current bill is unavailable, customers may call Customer Service at 239-213-1800 for that information.

9. I want to pay my utility bill. What are my options for payment?

You can have your payment Direct Debit (Automatic Payment of Bi-monthly Utility Bill), use a Credit Card (One-time Payment of Bi-monthly Utility Bill) on the website or via telephone (239-213-1800, press 1), stop my City Hall, 735 Eight Street South or Mail the payment.

Pay Your Bills Online
Visit the Utility Billing website to register your account for online bill pay. Once registered, you will find online payment options and other account information, including payment history, prior utility bills and consumption history. You can also register to receive your bill notification by email.

You can register your checking account once to begin making your payment automatically. Once you set up your account at the Utility Billing website, your bi-monthly bill will automatically be paid on the due date, which is about 20 days after you receive your bill. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

Credit Card (One-time Payment of Bi-monthly Utility Bill)
This option allows you to make a payment with your MasterCard or Visa. The system does not store your credit card information; you will need to re-enter the information each time you want to make a payment. The payment is credited on the day you make your transaction. To pay with your credit card, visit the Utility Billing website.

Payment by Mail
Customers can mail their utility bill payment to:
City of Naples
P.O. Box 12124
Naples, FL 34101-2124

10. How do I read my own meter to double check the City's bill?

Reading your own meter on a regular basis allows you to investigate increases in water usage before you receive a high bill. High water bills are often caused by extensive irrigation or leaky plumbing. Reading the meter late at night, and then in the morning after landscape irrigation will show how much water is consumed by one irrigation cycle. Or, if you have a leak, the water meter will be turning, even when you have shut off water faucets and water-using appliances. First, find your water meter, which is usually encased in a plastic meter box along your property line. Then, lift the lid of the brass meter. The dial has a small black or red triangle. If the dial is rotating when no water is running, you may have a leak. The first 4 digits show the total usage in thousands of gallons. Subtracting the last meter reading with the current reading will show usage.

11. Why did the meter reader cut my plants back?

The city requires unimpeded meter access at all times for the purpose of inspection, testing and reading. You are required to keep the access to your meter clear of vegetation, household items or other objects.

12. What is the payment if I pay after the due date?

A 5% penalty will be added if payment in full is not received by the due date. The City reserves the right to discontinue service for non-payment. Reinstatement of service requires payment of all delinquent charges and a reinstatement fee. Unpaid utility bills constitute a lien for the service location, with interest at a rate of 12% per annum from the date of recording.

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Dog Park

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1. Who can use the park and are there costs involved?

The park is open to City and County residents alike, as well as visitors to our area. There is a city registration process that allow dogs to access the park and is free of charge.

2. What are the proper documents required for registration?

Either a Collier County registration tag or veterinary proof of current vaccinations, including rabies shots, will be required to use the park.

3. How is the park maintained?

The park is maintained by the City of Naples Parks and Recreation Department. The maintenance is paid by funds that are privately donated and fundraisers, so please continue to donate!

4. What are the hours of operation?

Dawn to dusk, seven days a week.

5. How is it controlled?

To access the park, you must register your dog and obtain a dog tag from the City of Naples Community Services Department. You must obide by the park rules at all times. Aggressive or unruly dogs may have their passes revoked. Park rules and tag requirements are posted onsite. Should you have any problems while visiting the park with other dogs and/or their owners, please contact the Police Department at 239-213-4844 to report your problem.

6. Who picks up after the dogs?

It is the owners responsbility to pick up after their dogs. There are trash containers and waste baggies available. The park is self-policing and each dog owner signs a document agreeing to the rules when the tag is obtained. If you see dog waste that an owner has missed, please pick it up and dispose of it as a matter or courtesy. Keeping the park clean helps and benefits everyone.

7. What about liability issues?

Everyone is required to sign a liability waiver in favor of the City at the time the pass is obtained.

8. How do you safely get in and out of the park?

There are two fenced vestibules with double gates, similar to an air lock entrance in a building. You enter the vestibule latching the gate, unleash your dog, then enter the park and again latch the second gate. You exit the same way either leashing your dog in the vestibule or before you enter the vestibule.

9. Why was "Play-Safe Meleuleuca Mulch" chosen for ground cover?

This product is relatively dust and dirt free and has been approved in the State of Florida for children's playground use. It doesn't have sharp edges. It's environmentally friendly and is affordable and easy to maintain. Our research of other dog parks has indicated that large grassy areas become matted down and torn up until they eventually become large dust or mud bowls.

10. Why a dog park?

The City of Naples dog park is the only area within the City or in the downtown area that you can let your dog off the leash without violating our municipal leash laws. There is only one other dog friendly park in Naples and one on Marco Island and both are heavily used. A dog park is a great amenity to the City of Naples.

11. Why was this site chosen?

The property is centrally located within the City and within walking distance of the proposed Gordon River Greenway and boardwalk, which means that these two public facilities complement one another. The dog park is not adjacent to any residential property and is well screened by existing vegetation along Goodlette Road.

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Estoppel Processing

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1. Why do I need to complete an estoppel form?

An unpaid utility bill is considered a lien. In order to know if a lien exists, an estoppel should be performed. In order to transfer the utility account into the buyer/new owner’s name without any service interruption, we have to have an Application for Services, the closing document, and a zero balance on the seller’s account (estoppel paid). Additional fees for services continue to be billed to the seller until the account transfer is completed.

2. What do I need to do to request an estoppel on a property?

First, download the Estoppel Request form from the Utility Billing site. Next, Complete the City’s estoppel form items 1-3 and email this form to CustSrv@naplesgov.com at least seven business days prior to closing. Be sure to include the closing date. No faxed forms or forms with zip codes outside the City service area will be processed.

NOTE: if the closing date changes, it is important to advise us. We will be reading the meter on that date in preparation to transfer the account when the paperwork and payment are received.

3. How long does this research take and what areas of the City does it include?

An estoppel request takes seven to ten business days and includes all liens from the City of Naples.

4. After we receive the estoppel amount am I done with the City?

No. It is important to help the seller and buyer by providing additional information to the City.

On the closing date, have the estoppel amount collected (from the seller) and have the application for service (by the buyer).

On the day of closing or promptly thereafter, send the estoppel payment, with the application for service and the closing statement together to the City of Naples, 735 Eighth Street South, Naples, Florida 34102.

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Fire

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1. How do I obtain a copy of a fire report?

Basic fire reports are available 24 hours after the incident. E-mail the incident date, address and your contact information to fire@naplesgov.com and a copy will be made and available for pick-up at your convenience.

If a fire is being investigated, the final report could be delayed as long as it takes to complete the investigation.

For major incidents, please contact the City Clerks office at (239) 213-1015.

2. Where can I find information on fire flows?

A fire flow requirement information sheet and a worksheet can be found on the Fire Department page under Fire Prevention.

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Landscape Certification Program

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1. What is the City of Naples Landscape Certification?

The City of Naples recognizes the important role water resources play in sustaining the economic, environmental and human health of our community. To that end, the City requires all lawn and landscape companies working within City Limits to have at least one supervisor plus 10% of field operations staff certified knowledgeable of the Best Management Practices (BMP) for the protection of water resources in Florida. At least one certified lawn and landscape maintenance professional must be present at each location where lawn or landscape maintenance is taking place.

The City has partnered with Rookery Bay National Estuarine Research Reserve to provide educational training to local landscape businesses in order to meet certification requirements. History of Project Greenscape

2. What is the Landscape Certification Course all about?

An educational course entitled, Florida Friendly Best Management Practices for Protection of Water Resources by the Green Industries was developed by Florida Green Industries, a group comprised of state agencies, universities, and private industry partners. This statewide program for landscape professionals focuses on BMP relating to lawn fertilization, pesticide use, irrigation practices, and plant selection. Since all of these topics can have an effect on the surrounding environment, it is the City’s goal that those who undergo the BMP training implement the ideas and concepts they have learned in their daily business practices. GI-BMP Manual

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Legal Department

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1. Where do I find the City of Naples Code of Ordinances?

The City of Naples Code of Ordinances is available online at the following link:
City of Naples Code of Ordinances

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Main

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1. How do I contact a city / county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Norris Center

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1. What and where is the Norris Center located?

Norris Community Center is a Community Center located within Cambier Park. The center mainly focuses on Cultural arts and is home of Gulfshore Playhouse.

2. Where does Gulfshore Playhouse perform?

At the Norris Community Center, 755 8th Ave S. Naples FL 34102

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Parks and Recreation

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1. Who do I call to reserve a beach location for a wedding?

Contact the Fleischmann Park Community Center at 239-213-3020.

2. Who do I contact if there is an issue with a tree in the right of way?

Contact the Parks and Parkways division at 239-213-7120, Monday - Friday 8:00am - 5:00pm.

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Police

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1. How do I obtain a copy of a police report or accident report?

Records Requests can be made at:

Naples Police and Fire Department
Records Division
355 Riverside Circle
Naples, FL 34102
(239) 213-4890 Phone
(239) 213-4899 Fax

8:00 a.m. to 5:00 p.m.
Monday through Friday (Excluding Holidays)
Fee schedule for records request

2. Can I get my fingerprints taken at the Naples Police Department?

Yes, Monday and Friday 1:00 PM - 4:00 PM (Excluding Holidays)
$15.00 Processing Fee For City Residents
$20.00 Processing Fee For Non-City Residents
Proof Of City Residency Required
A) Property Tax Bill B) City Utility Bill C) Photo I.D.

Fingerprint Cards Are Available If Needed
No Appointments Required
Your ORI Is Required For Electronic Submission

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Purchasing

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1. How do I become a registered vendor?

Go to the Purchasing Department page at www.naplesgov.com/purchasing and scroll down to the Quick Links on the lower right side of the page. You can register your business under Vendor Registration. It is important to note that a generic business email is better to use than an email registered to one person. Vendor Registration

2. Where is the bid tabulation for a recent bid?

Go to the Purchasing Department page (www.naplesgov.com/purchasing) and scroll down to the Quick Links section on the lower right side. Click on Bid Postings,then check the box next to Show Closed/Awarded/Cancelled Bids. The Bids are in numerical order by Bid number and are listed for several months.

3. How do I know if a Bid has been awarded and to whom?

Go to the Purchasing Department page (www.naplesgov.com/purchasing) and scroll down to the Quick Links section on the lower right side. Click on Bid Postings,then check the box next to Show Closed/Awarded/Cancelled Bids. The Bids are in numerical order by Bid number and are listed for several months.

4. I would like copies of proposals that were submitted for an RFP. What do I need to do?

Call or email your request into the Purchasing Department. (239) 213-7100 or Purchasing@naplesgov.com. There are charges for copies and time and those can be estimated prior to creating copies. Bid tabulations and score sheets can emailed at no charge. Copies can be picked up directly from the Purchasing Department or can be sent via FedEx with the requester's account number.

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Solid Waste

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1. What holidays will I not get my garbage picked up?

The City of Naples collects solid waste on all holidays except for New Year's Day, July Fourth, Thanksgiving and Christmas. If your normal collection day is on one of those holidays, we will pick up your waste the following day.

2. What are my collection times?

All refuse, recycling and horticultural waste must be ready for pickup by 7:00 am the day of pickup. Recycling containers may not remain empty by the street more than 24 hours after pickup.

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Streets & Stormwater

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1. What are the blue lights under the traffic signals?

The purpose of the blue LED lights on the traffic signal mast arms is to aid law enforcement officers in catching red-light runners. The blue light comes on when that traffic signal turns red. If an officer is sitting at a traffic signal in an opposing direction, and notices a driver enter the intersection while that blue light is on, he knows that the driver has run the red light.

The lights have been there quite some time, but they were white. Recently, FDOT changed the color to blue to be more visible.

2. What should I do about bees?

If there is a swarm of bees on City property, and they do not have a hive set up yet, the City will send someone out to take care of it. However, if there is a hive, the City is not certified to remove or relocate bee hives. If it is on City property, the City will contact a professional to handle it.

If the bees are on private property, you would need to contact a company, such as All Florida Bee Removal to come out and handle it for you. There is a fee for the service. All Florida Bee Removal

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Utilities

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1. Where do I go to pay my utility bill?

Bills are paid at City Hall, located at 735 8th St S. Hours are Monday thru Friday from 8:00 to 5:00pm.

2. What number do I call to set up a new account, or questions on my bill?

The number for Customer Service is 239-213-1800, lines are open from Monday thru Friday at 8:00am to 4:00pm.

3. Where do I mail my payment for my utility bill?

Customers can mail their utility bill payment to:
City of Naples
P.O. Box 12124
Naples, FL 34101-2124

4. What is the phone number for after hours?

Our phone number after we have closed is 239-213-4745. If you wish to pay a bill after hours please call 239-213-1800 and press 1 for the IVR system.

5. Who do I call to get my backflow preventer tested and inspected?

The number to call is 239-213-4773 or 239-213-4774.

6. If I am planning to excavate on my property who do I call?

If you are planning to excavate on your property where utilities such as electric, water, telephone, and natural gas lines are buried, Florida state law requires that you notify the affected utilities at least two days prior to excavating. The utilities are required to locate their utilities for you within two working days. This law aims to protect you from possible serious injury and from liability if your digging damages any underground utilities.
The City of Naples Utilities Department is a member of the Sunshine State One-Call of Florida. This means that, at least two full days prior to your excavation work, you dial one simple number - 811 - to notify all City utilities of your excavation project and request that the utilities locate their underground facilities for FREE! You may also call their toll-free number 800-432-4770. Both numbers are available Monday through Friday from 7:00 AM to 5:00 PM.